Knowledge base

Pocket Option FAQ

Answers to the most common questions about accounts, deposits, withdrawals, the platform, mobile apps and trading mechanics. Updated regularly.

What is Pocket Option?

An online trading platform offering short-term quick trades on forex, crypto, commodities, indices and stocks.

Is Pocket Option safe to use?

The platform is operational and processes withdrawals, but it is regulated offshore. Use the demo first and deposit only what you can afford to lose.

How do I create an account?

See our registration guide. The process takes about three minutes.

What is the minimum deposit?

$5 via most methods.

What is the minimum trade size?

$1 on most assets.

What payouts are available?

Up to 92% on liquid majors during peak hours. Lower on exotic assets at quiet times.

How long do withdrawals take?

Crypto: a few hours. Cards: one to three business days. First withdrawal may be slower.

Do I need KYC?

Yes, before your first withdrawal. Submit ID, address proof and a selfie.

Can I open multiple accounts?

No, only one account per person.

Is there a fee for account inactivity?

A small monthly fee applies to accounts inactive for over 90 days.

Can I trade on mobile?

Yes, on Android and iOS via the official app.

Is the platform available on Windows or Mac?

Yes, desktop clients are available for both.

Is there a demo account?

Yes, $10,000 virtual balance, refillable on request.

Are there bonuses?

Promo codes can grant bonuses but read the volume requirements carefully.

Can I copy other traders?

Yes, the social-trading tab supports automatic mirroring.

What languages are supported?

15+ languages including English, Hindi, Spanish, Portuguese, Arabic.

Is Pocket Option legal in my country?

It depends. Check your local laws and the broker's accepted-countries list.

Does the platform support cryptocurrencies?

Yes, both as deposit method and as trading instruments.

Are there tournaments?

Yes, free and paid tournaments run regularly.

How is customer support contacted?

24/7 live chat, plus email.

Can I trade outside market hours?

Forex and crypto trade 24/5 or 24/7. Stocks only during their cash session.

Does the platform offer stop loss?

Quick trades have a fixed risk equal to your stake. Some spot products support stop loss.

What is the maximum trade size?

Typically $5,000, asset-dependent.

Can I close a trade early?

Some assets support early sell.

Are profits taxable?

Yes, in most jurisdictions. Consult a tax professional.

Does Pocket Option offer education?

Yes, in-platform tutorials and webinars.

How do I enable 2FA?

Profile → Security → Two-factor authentication. Always print recovery codes.

What happens if I forget my password?

Use the reset link on the login screen.

Can I change my account currency?

No, currency is fixed at signup.

Where is Pocket Option based?

Registered offshore, with the parent entity in the Marshall Islands.

Are there inactivity fees?

Yes, after 90 days of no activity.

How do I close my account?

Contact support from within Profile → Help.

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